FREQUENTLY ASKED QUESTIONS
About Our Brand
Founded in the heart of SoHo, VERSANI represents over 30 years of New York’s bold, creative spirit. What makes us unique is our commitment to the path of the artisan over mass production. Every piece is a fusion of edgy design and masterful craftsmanship, created not just to be worn, but to become a permanent part of your personal identity.
Product & Craftsmanship
We use premium materials including 14K and 18K gold, 925 sterling silver, platinum and genuine gemstones.
Yes, we offer personalized jewelry design. We’ll work right alongside you to bring your vision to life, creating a unique piece tailored to your specific preferences.
We gladly offers a complimentary cleaning for your Versani pieces at our Versani boutiques.
Orders & Enquiries
Simply browse our collection, select your desired piece, choose your specifications, and add to cart. Follow the checkout process to complete your purchase securely.
Yes, once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
We accept all major credit cards, debit cards, PayPal, and other secure payment methods. All transactions are encrypted and secure.
Shipping & Delivery
Domestic orders typically arrive within 3-5 business days. International shipping takes 7-14 business days depending on your location.
Yes, we currently offer international shipping to select destinations. We are actively working on expanding our reach to include more countries soon, so stay tuned for updates!
Yes, all of our shipments are fully insured. We guarantee the safe delivery of your piece, no matter where you are located.
Returns & Exchanges
We offer exchanges or store credit within 30 days of purchase. Please note that we do not issue refunds, but we are happy to help you find an alternative piece you'll love. Items must be in their original, unworn condition to qualify for an exchange. Custom or engraved pieces are final sale.
Yes, exchanges are available for different sizes or styles within 30 days of purchase. The item must be unworn and in original condition.
Please email our customer support team at v@versani.com. Once received, we will provide you with detailed instructions and guide you through the next steps of the process.
Customer Support
You can call our customer service center at 212-941-7770 Monday-Friday: 11:00 AM to 7:00 PM ET or email us at v@versani.com.
To have your jewelry serviced, you may bring your piece to any of our Versani boutiques or ship it directly to our service center. Please contact us at 212-941-7770 or v@versani.com for shipping instructions. Once our master jewelers have evaluated the piece, we will contact you to discuss the scope of the repair and any applicable fees.
Yes. As part of our commitment to excellence, we gladly offer complimentary lifetime cleaning services for your Versani pieces at our boutiques. No appointment is necessary, simply visit any of our locations to have your jewelry professionally refreshed.
JEWELS BACKED BY ASSURANCE
Hallmarked, certified, and delivered with care.
LUXURY YOU CAN RELY ON
From authenticity certificates to secure payments, we've got you covered.
TRUSTED BY GENERATIONS
Heritage craftsmanship, modern security, and timeless value.
YOUR ASSURANCE, OUR COMMITMENT
Uncompromised quality, verified purity, and guaranteed protection.
