If you live in the European Union or European Economic Area, you have a legal right to withdraw from your purchase within 14 days without giving any reason. This page explains that right and how to use it. It is separate from, and in addition to, any voluntary return policy we offer.
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, fill in the form below:
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
This right applies to all items purchased through our store, with certain exceptions such as digital products and personalised items, as outlined in Article 16 of Directive 2011/83/EU
Returning your items
All of our items are excluded from the right of withdrawal since they are custom-made on each order, and we do not find it suitable due to hygiene reasons
Where an exemption applies, we will make this clear at the time of purchase.
