FAQ
How can I contact you?
You can call our customer service center at 212-941-7770 Monday-Friday: 9:00 AM to 7:00 PM ET Saturday-Sunday: 11:00 AM to 7:00 PM ET or email us at v@versani.com
What payment methods are accepted on versani.com?
We accept the following forms of payment: American Express, Visa, MasterCard and Discover
How can I track my order?
We’ll send you an email with your tracking number and estimated arrival date at the email address provided upon your time of purchase.
How do I submit a repair?
For any repairs simply bring your piece to any of our Versani boutiques or you can ship it to our service center (please contact us at 212-941-7770 or at v@versani.com). After evaluating the piece, we will contact you to discuss any fees if any.
How do I clean my Versani jewelry?
Versani gladly offers a complimentary cleaning for your Versani pieces at our Versani boutiques.
What is your warranty?
We warranty the craftsmanship of our jewelry. To preserve our warranty, you can only resize, modify, repair your jewelry at Versani repair center.
Can I resize my jewelry?
We're happy to resize our styles if they're resizable. For more information please contact our customer service center at 212-941-7770 or atv@versani.com.
You can call our customer service center at 212-941-7770 Monday-Friday: 9:00 AM to 7:00 PM ET Saturday-Sunday: 11:00 AM to 7:00 PM ET or email us at v@versani.com
What payment methods are accepted on versani.com?
We accept the following forms of payment: American Express, Visa, MasterCard and Discover
How can I track my order?
We’ll send you an email with your tracking number and estimated arrival date at the email address provided upon your time of purchase.
How do I submit a repair?
For any repairs simply bring your piece to any of our Versani boutiques or you can ship it to our service center (please contact us at 212-941-7770 or at v@versani.com). After evaluating the piece, we will contact you to discuss any fees if any.
How do I clean my Versani jewelry?
Versani gladly offers a complimentary cleaning for your Versani pieces at our Versani boutiques.
What is your warranty?
We warranty the craftsmanship of our jewelry. To preserve our warranty, you can only resize, modify, repair your jewelry at Versani repair center.
Can I resize my jewelry?
We're happy to resize our styles if they're resizable. For more information please contact our customer service center at 212-941-7770 or atv@versani.com.