FREQUENTLY ASKED QUESTIONS
1. How can I contact you?
You can call our customer service center at 212-941-7770 Monday-Friday: 9:00 AM to 8:00 PM ET Saturday-Sunday: 11:00 AM to 8:00 PM ET or email us at [email protected]
2. What payment methods are accepted on versani.com?
We accept the following forms of payment: American Express, Visa, MasterCard, Discover and Versani gift cards.
3. Are my transactions secure?
We guarantee the security of your privacy by using the highest encryption technology to process your credit card.
4. Do you sell a Gift certificate?
Yes, Versani gift certificate are available for purchase. Please contact our customer service at 212-941-7770 or [email protected]
5. What shipping options are available on versani.com?
For domestic locations, all orders are insured and shipped for a flat rate of $25.00 via UPS Ground (arrives in 3-5 Business Days). For faster delivery we also offer UPS 2nd Business Day Air (1-2 Business Days) for $45.00, Next Day Air for $55.00 and Saturday Delivery for $80.
6. Does Versani ship International?
Versani ship to most International locations at the customer’s expense. All shipping, customs and duty fees are the responsibility of the customer. For more information, please email our customer service center at [email protected]
7. How can I track my order?
We’ll send you an email with your tracking number and estimated arrival date at the email address provided upon your time of purchase.
8. Does Versani offer gift wrapping?
All packaging will arrive gift wrapped in a signature Versani packaging. You may also include a personalized message that will appear on a Versani card to be included in your order package. Please provide the message during checkout.
9. How do I submit a repair?
For any repairs simply bring your piece to any of our Versani boutiques or you can ship it to our service center (please contact us at 212-941-7770 or at [email protected]). After evaluating the piece, we will contact you to discuss any fees if any.
10. How do I clean my Verani jewelry?
Versani gladly offers a complimentary cleaning for your Versani pieces at our Versani boutiques.
11. What is your warranty?
We warranty the craftsmanship of our jewelry. To preserve our warranty, you can only resize, modify, repair your jewelry at Versani repair center.
12. Can I resize my jewelry?
We're happy to resize our styles if they're resizable. For more information please contact our customer service center at 212-941-7770 or at [email protected]
   

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